What is SERBIS

The Service Data System (SERBIS) mission was applied final 12 months by the Ministry of Commerce to guard shoppers and corporations towards fraudulent providers.

In keeping with the compilation of the Ministry of Commerce knowledge because of the Client Safety Week of March 15-21, the variety of merchandise inspected throughout the scope of market surveillance and inspection reached 10.96 million in 2020, 4.5 occasions greater than the earlier 12 months, whereas the Unfair Worth Analysis Board gave 15 million 500 to 495 firms. It was decided {that a} advantageous of thousand lira was utilized.

WHAT IS SERBIS?

Service Data System (SERBIS) was created to forestall grievances attributable to fraudulent providers and to allow shoppers to entry appropriate approved service data from a dependable platform. to SERBIS https://www.servis.gov.tr/ you’ll be able to entry through the web.

With this mission, legislative modifications have been made and it was ensured that the guarantee certificates and repair receipts, that are compulsory to be given to shoppers in writing on paper, may also be given to shoppers in digital atmosphere.

New merchandise resembling tablets, bathe cabins, drones, motor bikes, motor scooters, electrical skateboards, battery autos for kids, sensible watches and wristbands, glass balconies have been added to the merchandise that require after-sales service, and the safety areas have been expanded by making certain the rights of shoppers. .

The ‘Regulation on the Sale of Refurbished Merchandise’ entered into pressure to be able to renew cell phones and tablets, that are regularly the topic of procuring within the second-hand market, to a sure customary, and to supply them on the market once more in an authorized and assured method.

Change of paperwork between shopper arbitration committees and shopper courts by establishing integrations between the Client Data System (TÜBİS) and different public data programs such because the Nationwide Judiciary Community Mission (UYAP), the Public Receivables Assortment Platform (KATP) and the Company Digital Notification System (KETSIS), It was ensured that the general public receivables arising from the selections of the patron arbitration committee have been notified to the tax workplaces and the notification processes have been carried out in an affordable and straightforward method within the digital atmosphere.

WHAT ARE THE CONSUMERS’ RIGHTS REGARDING THE WARRANTY?

The rights of the patron relating to the guarantee are clearly said in Articles 8 (Proper to free restore) and 9 (Client’s different rights) of the Guarantee Certificates Regulation.

In keeping with the primary paragraph of Article 8 of the Guarantee Certificates Regulation, titled “Proper to request free restore”; In case the patron chooses the correct to free restore from the optionally available rights in Article 11 of the Regulation No. 6502 on the Safety of the Client; It is obliged to make or have the products repaired with none cost below some other identify, resembling labor price, substitute half price or some other identify.

In keeping with the primary paragraph of Article 9 of the Guarantee Certificates Regulation, titled “Different rights of the patron”, if the patron makes use of his proper to free restore; Within the occasion that it fails once more throughout the guarantee interval, the utmost time required for restore is exceeded, and it is decided by a report by the approved service station, seller, producer or importer that it is not attainable to restore; The buyer might request from the vendor a refund of the worth of the products, a discount within the quantity of the defect or, if attainable, substitute of the products with a non-defective one. The vendor can not refuse the patron’s request. If this request is not fulfilled, the vendor, the producer and the importer are collectively and severally liable.

HOW MUCH IS THE WARRANTY PERIOD, WHEN DOES THIS PERIOD BEGIN?

As said within the first paragraph of Article 6 of the Guarantee Certificates Regulation, titled “Guarantee interval”, “Guarantee interval; It begins from the date of supply of the products to the patron and is minimal two years or as a lot as the worth decided by the unit of measurement within the record connected to this Regulation.

HOW LONG IS THE MAXIMUM REPAIR TIME?

The utmost restore occasions for the merchandise provided to shoppers are clearly said within the “Listing of Required Merchandise to Present After-Gross sales Companies” within the annex of the After-Gross sales Companies Regulation. This era is 45 working days for autos resembling passenger automobiles, vans, bikes, caravans, and 20 working days for all different items on the record.

WHEN DOES THE MAXIMUM REPAIR TIME BEGIN?

It is said within the fourth paragraph of Article 10 of the After-Gross sales Companies Regulation, “Obligations of Service Stations”, when the utmost restore interval will begin for merchandise whose guarantee interval is ongoing or expired, “The upkeep and restore interval of the products on the approved service stations can not exceed the utmost restore interval in the course of the service life. This era begins from the date of notification of the defect associated to the products to the approved service station or the vendor throughout the guarantee interval, and from the date of supply of the products to the approved service station outdoors the guarantee interval. Client failure notification; phone, fax, e-mail, registered letter with return receipt and the like. In case of dispute, the burden of proof relating to the notification rests with the patron. expressly said.

HOW DOES A USAGE ERROR OCCUR?

The utilization error happens when the patron makes use of the product opposite to the problems within the introduction and consumer guide.

CAN THE CONSUMER USE WARRANTY RIGHTS IN ERRORS OF USE?

In keeping with the primary paragraph of the eleventh article of the Guarantee Certificates Regulation, titled “Utilization error”, the patron loses his rights relating to the guarantee in case of utilization error.

REMEDIES OF DISPUTES

Two establishments have been approved to resolve disputes throughout the scope of the Client Safety Regulation No. 6502. These are “Client Arbitration Committees” and “Client Courts”.

In locations the place a Client Court docket is not established, the final obligation “Civil Courts of First Occasion” function Client Courts. In keeping with this;

To the District Client Arbitration Committee in disputes with a worth under 6.920 TL,
To the Provincial Client Arbitration Committee in disputes with a worth lower than 10,390 TL,
It is compulsory to use to the Provincial Client Arbitration Committee in disputes between 6,920 TL and 10,390 TL in provinces with metropolitan standing. The choice of this committee is binding on the events. The events might object to the selections of the Client Arbitration Committees inside “15 days” from the date of notification to the Client Court docket within the place the place the Client Arbitration Committee is positioned.
In disputes with a worth over 10,390 TL, will probably be mandatory to use on to the Client Court docket. Lawsuits to be filed in Client Courts are exempt from every kind of charges and prices.

Subsequently, to be able to resolve your disputes, it is best to apply to the Client Arbitration Committee or Client Court docket within the place the place you bought the products or providers or the place you reside, considering the financial worth of the dispute, along with the bill, gross sales receipt, contract and comparable paperwork.