What is Prime Wardrobe and how does it work
Eligible items span women’s, men’s, kid’s lines and baby clothing, shoes, and accessories. You’ll select what you want to try (eligible items have a “Prime Wardrobe” logo) and once your box arrives, you have seven days to try on the items and send back what you don’t want to buy. You can try up to eight items at once, and there’s no minimum dollar threshold.
Before the end of your seven-day try-on period, just head to Your Orders to check out and indicate which items you’re going to keep, and which you’re returning. You have until the end of the try-on period to postmark your returns using the provided return label. For the more forgetful of us, Amazon will send you reminders along the way to make sure you won’t get charged.
Which customers have access to Prime Wardrobe?
Prime Wardrobe is available to anyone with an eligible Prime membership.
What is Prime Wardrobe?
Prime Wardrobe is a Prime-exclusive program where you can try before you buy from eligible items across women’s, men’s, kids’, and baby clothing, shoes, and accessories. You get seven days to try on the items at home and you will only be charged for the items you decide to keep.
What is the difference between Prime Wardrobe and Personal Shopper by Prime Wardrobe?
Now you have two great options to bring the fitting room home and try-before-you-buy. With Prime Wardrobe, you get to fill up your box with items to try on at home. Personal Shopper by Prime Wardrobe has the ultimate convenience of a personalized shopping experience. With either option, you can order clothing, shoes and accessories, and take seven days to decide what you love and only pay for what you keep. Returns are easy and free with our resealable packaging.
Are there any special discounts associated with Prime Wardrobe?
On occasion, we may extend special offers to Prime Wardrobe customers. If we are running a Prime Wardrobe promotion, but there is a better Amazon promotion available at the time of your initial order placement or at checkout, you will receive the better discount. When there is not a Prime Wardrobe–specific promotion running, we will honor other Amazon promotions relevant to the items in your cart at the time of initial order placement or at checkout. Discounts cannot be combined, but you will always receive the best of any applicable discounts.
What payment methods are accepted for Prime Wardrobe orders?
Prime Wardrobe accepts credit cards with expiration dates at least 90 days in the future. Note: Debit cards, pre-paid cards and gift cards are not currently accepted.
Why did I see a $1 charge to my credit card?
Don’t worry, you have not been charged. When you ship an order, we verify the card with a temporary authorization. You should see the amount disappear from your account shortly.
When will I be charged?
You will not be charged until you complete your purchase on Amazon during the 7-day try-on period. If you do not complete checkout online at Your Orders, we’ll automatically charge you for all of the items in your order at the end of your 7-day try-on period. Don’t worry, we’ll send you reminders along the way!
Do I need to check out online? Can’t I just send the items I don’t want back? What if I want to keep everything?
Yes, we ask that you return to Your Orders to check out before the end of your 7-day try-on period so we only charge you for the items you want to keep. If you forget to complete checkout during the 7-day try-on period, you will be automatically charged for all items in your order at the end of the try-on period. If you’ve already put your returned items in the mail when this charge occurs, you don’t need to take additional action – you will automatically be refunded when we receive your returned items.
Why can’t I get my order in two days? I’m a Prime member.
In order to ship your order in as few boxes as possible, Prime Wardrobe shipping may take 4-6 business days.
What if I decided to keep something after I completed checkout?
If you change your mind, you can keep items that you marked “return” during checkout; you will automatically be charged for them when returns processing is complete. Note: Items that are not purchased during checkout will not be eligible for any Prime Wardrobe discounts. Additionally, this may result in a delay in shipping your next Prime Wardrobe order.
How do I return Prime Wardrobe items that I do not want to keep?
First, complete your checkout online before the end of your 7-day try-on period by going to Your Orders. Your shipment comes in a resealable package with an adhesive return label to make returns easy. Simply use the return label or choose from other available return options when you complete Checkout, or use the link on your Prime Wardrobe return confirmation email. Items must be returned with tags on and in their original packaging, including: hangers, polybags, shoe boxes, dust bags, and gift boxes. Items must be unused, unworn, unwashed, and undamaged.
Note: If you receive an order in multiple packages, you can return Prime Wardrobe items in any package using any of the return labels. If your return label does not have a specified carrier, you can modify your return option in the online return center web page and or print a new return label.
How long do I have to return my items?
You have until the end of the try-on period to postmark returns. Don’t forget to complete your checkout online before the end of your 7-day try-on period by going to Your Orders. Simply use the return label provided to drop off your return or choose from other return options when you complete Checkout. You can also change your return options by using the link on your Prime Wardrobe return confirmation email.
Can I wear the clothes and then send them back?
You can try everything on at home, but do not wear the clothes out unless you intend to purchase them. Items must be returned with tags on and in their original packaging, including: hangers, polybags, shoe boxes, dust bags, and gift boxes. Items must be unused, unworn, unwashed, and undamaged. When we receive a return, we will determine in our sole discretion if the products are in acceptable condition as specified in the Amazon Fashion returns policy. If returned products are determined by us not to be in acceptable condition, we may in our sole discretion charge you the purchase price and ship the products back to you to keep.
What if I want to return something after the 7-day try-on period?
If you change your mind, or if you have been automatically charged for items at the end of the try-on period that you did not intend to keep, you will still have 30 days from the end of the try-on period to return the items to Amazon for a refund. The items will be subject to the same Amazon Fashion 30-day return policy (Items must be returned in their original packaging, including: hangers, polybags, hang tags on garments, shoe boxes, dust bags, and gift boxes. Items must be unused, unworn, unwashed, and undamaged).
Do I need to have all items returned by the end of the 7-day try-on period?
To avoid being charged for your entire Prime Wardrobe order, please complete checkout before the end of your 7-day try-on period by going to Your Orders. You have until the end of the 7-day try-on period to postmark your return shipment. You can use the return label provided to drop off your return or choose from other return options when you complete Checkout. You can also change your return options by using the link on your Prime Wardrobe return confirmation email.
Can I return non-Prime Wardrobe items with my Prime Wardrobe returns?
No. Please only return items from your Prime Wardrobe order in the Prime Wardrobe box.